You have to wonder about a company’s logic, when they threaten to fire a guy who is already doing two people’s job. Like, when they make the threat, don’t you just say “Ok.”? I feel like you occasionally have to remind them that just because they make the rules doesn’t mean they have the power. Official I Run Hoes for Money T-Shirt People can be young, not know their rights, easily cowed, or not in a position where they can take the time to look for a new job (or it could be 2020 and jobs don’t exist in a lot of fields). Look, they managed to string the previous support guy along for two fucking years. Exactly, company saved almost 1y salary. Last guy didn’t get his money for 2 years, OP got his bonus and 1y as severence pay.
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So yeah, the managers did OK as they saved money and the company will do this again. OP should take them to court, no point to keep your word to somebody that already proved not to keep theirs. Well the company itself is in quite a dilemma here. British guy seems to be the main contact for their largest client. Official I Run Hoes for Money T-Shirt These relationships often hinge on a very personal level and the company sees their client in danger if they fire the british manager. The guy knows that of course and seems to have quite the ego. OP on the other hand IS replacable (and not quite as stubborn as other parties involved). In the end, it cost them quite some money, but not their main client (often times, such clients make up more than 50% of the revenue).
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He never billed them extra. The service contract was likely quite lucrative. It’s just that they were abusing the help desk by making them do their extra work because the penalty clause was never enforced. Once I saw they wouldn’t honor the extra pay, I would have refused the on-call roll at all and tell them that effective immediately, they no longer have after hours support (but of course give them back the phone). At a much less hostile workplace, my boss tried to get everyone above helpdesk to be on a rotating on-call, but with only a small bonus, so I refused that from the beginning (along with 2 other techs). Being a company of only 13 people, Official I Run Hoes for Money T-Shirt he couldnt do anything to 1/3 of his techs refusing on call.
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